RETURNS & EXCHANGES

Returns will be processed in the form of a credit, providing a seamless experience for our valued customers. To initiate a return, we kindly request that items be in their original condition, free from any signs of wear or use, and with all original tags still attached, neatly packaged just as they were received. This ensures that we can promptly process your return and offer you the best service possible.

For all returns, a Return Authorization (RA) number is required. To obtain this number, please reach out to us at info@shopcloudten.com, providing essential details such as your company name, order number, reason for return, specific styles or pieces, and if possible, a photo of the item(s). Please note that RA requests must be made within 7 days of receiving the merchandise; any claims made beyond this period cannot be honored. Returns submitted without a valid RA number will not be processed, and credits will not be issued. We value your satisfaction, and our team is here to assist you throughout the return process.

While we strive to ensure the utmost quality of our products, we understand that cancellations may occasionally be necessary. If you require an order cancellation, kindly contact us immediately by phone or email. Please be aware that items already in transit cannot be cancelled, as we aim to deliver your purchases promptly and efficiently.

We greatly appreciate your understanding and cooperation in adhering to our return policies, which allow us to maintain a high standard of service and ensure your shopping experience.